To begin, email our support team. Account deletion is not completed automatically from this webpage. Send a request using the button above or email support@capkam.com.
How to request deletion
This process is available to all CAPKAM account holders, including clients, professionals, drone pilots, and company or studio accounts.
- Send an email to support@capkam.com, preferably from the email address registered to your CAPKAM account.
- Use the subject CAPKAM Account Deletion Request.
- Include the email address or mobile number registered to your account, and state that you want your account deleted.
- If you cannot email us from your registered address, explain that in your message. We may ask for additional information to verify account ownership.
Information deleted
After your request is verified and processed, we will delete or remove personal information associated with your account where applicable. This may include:
- Account profile and contact details, such as your name, email address, and mobile number.
- Profile photographs and other profile information you provided.
- Professional, portfolio, or company profile information associated with the account.
Information that may be retained
Some records may be retained when required by law or needed for legitimate purposes such as financial recordkeeping, security, fraud prevention, or resolving disputes. This can include transaction, invoice, and other compliance records. Any retained information will be handled in accordance with our Privacy Policy and applicable requirements.
Verification and processing
We may contact you to verify that you own the account before processing the request. Once verified, we will review and process it in accordance with applicable requirements and our data-retention practices. If you have questions about the status of your request, reply to your support email.
Need help?
For help with an account-deletion request, contact support@capkam.com. For details about how CAPKAM handles personal information, read our Privacy Policy.