Draft: this page outlines the platform rules for development. Final legal text must be supplied and approved by CAPKAM before launch.
1. About CAPKAM
CAPKAM is a marketplace that connects clients and registered Companies / Studios with independent photographers, videographers and drone pilots, and operates an equipment store. By using the CAPKAM website or app you agree to these terms.
2. Accounts
- Accounts are created in the CAPKAM mobile app as a Client, Professional or Company / Studio.
- You must provide accurate information and keep your login credentials secure.
- CAPKAM may suspend accounts that misuse the platform or breach these terms.
3. Website vs app
The CAPKAM website is for information and discovery only. Service bookings, payments, project creation and equipment purchases are completed exclusively in the CAPKAM mobile app.
4. Bookings
A booking starts when a client sends a requirement and progresses through the stages shown in the app: Requirement Sent, Quote Received, Customer Accepts, Payment Pending, Booking Confirmed, Professional Assigned, Job Started, Job Completed, Customer Approval, Payment Released and Closed. Bookings may be rescheduled or cancelled from the app subject to the applicable rules.
5. Payments
- Payments are made through the integrated payment gateway in the app. A booking is confirmed only after valid payment confirmation.
- CAPKAM receives the payment, deducts the applicable platform commission and releases the balance to the professional according to its payout rules.
- Applicable GST, travel, outstation, accommodation or gateway charges are shown before payment.
6. Cancellations & refunds
Cancellations may be initiated by the client, the professional or CAPKAM. Refund percentages, cancellation fees and time windows are set by CAPKAM and shown in the app. Refund status and transaction history are visible in your booking or order details.
7. Professionals
- Professionals must complete KYC verification before their profile becomes visible in the marketplace.
- Professionals are responsible for the accuracy of their profile, portfolio, services, pricing and availability.
- Portfolio content must be the professional's own work or used with permission.
8. Companies / Studios
Only registered Company / Studio accounts can create Projects / Jobs and invite multiple professionals. The account owner is responsible for actions taken by its team members.
9. Equipment store
Product prices, GST, shipping charges and delivery details are shown at checkout in the app. Eligible orders may be cancelled, returned or replaced according to the order status and store policy.
10. Reviews & disputes
Reviews must be honest and relate to a completed booking or purchase. Complaints, booking disputes, payment disputes and misconduct reports can be raised in the app and are resolved by CAPKAM, whose decision on refunds is recorded against the booking.
11. Contact
Questions about these terms? Write to support@capkam.com.